Refund policy

Our Quality Promise

At Liquid Luck Matcha, we believe in thoughtful craftsmanship and uncompromising quality. Each tin is a reflection of our dedication to purity, balance, and refinement. If something does not meet our standards or yours, we will make it right with care and discretion.

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Returns and Exchanges

As matcha is a perishable product, we are unable to accept returns once an order has been dispatched. This policy ensures that every product you receive upholds our promise of freshness and quality.

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Damaged or Defective Orders

If your order arrives damaged or not as intended, please contact us at hello@liquidluckmatcha.com within 48 hours of delivery, including supporting photos. Our team will review the matter promptly and provide a considered resolution.